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Terms and Conditions

Videopage 90-Day Limited Warranty

This Warranty is provided by Video4Books for the Videopage device (the "Device").

We warrant the Device against defects in materials and workmanship under ordinary consumer use for ninety (90) days from the date of original retail purchase. During this warranty period, if a defect arises in the Device, and you follow the instructions for returning the Device, we will, at our option, either (i) repair the Device using either new or refurbished parts, (ii) replace the Device with a new or refurbished Device, or (iii) refund the purchase price of the Device. This limited warranty applies to any repair, replacement part or replacement Device for the remainder of the original warranty period or for ninety days, whichever period is longer. All replaced parts and Devices for which a refund is given shall become our property. 

This limited warranty applies only to hardware components of the Device that are not subject to accident, misuse, neglect, fire or other external causes, unauthorized use, alterations or repair, or commercial use.

Instructions  

Please contact us for specific instructions about how to obtain a Return Merchandise Authorization ("RMA") for your Device. In general, you will need to deliver your Device, postage paid, in either its original packaging or in equally protective packaging to the address specified by Customer Service. Before you deliver your Device for warranty service, it is your responsibility to backup any video or data you may have stored or preserved on your Device. It is possible that such data will be lost or reformatted during service, and we will not be responsible for any such damage or loss.

Limitations

To the extent permitted by law, the warranty and remedies set forth above are exclusive and in lieu of all other warranties and remedies, and we specifically disclaim all statutory or implied warranties, including, but not limited to, warranties of merchantability, fitness for a particular purpose and against hidden or latent defects. If we cannot lawfully disclaim statutory or implied warranties, then to the extent permitted by law, all such warranties shall be limited in duration to the duration of this express limited warranty and to repair or replacement service as determined by us in our sole discretion. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. 

We are not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or under any other legal theory. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you. 

This limited warranty gives you specific legal rights, and you may have other rights which vary from state to state. 

 

Videobook Return Policy  

At Video4Books, your satisfaction is our number one concern. If for any reason you are not satisfied with your Videobook ("Book"), please contact Customer Service within 30 days of receiving your Book, and we'll make it right. Video4Books guarantees that:

  • Your Book will be free from manufacturing defects. Video4Books partners with the best photo book printers to ensure that you get a high quality product every time.

  • Your Book will reflect the quality of your work. Video4Books uses your original photos to provide the highest possible quality in your Book - unlike many other sites who will compress your photos before print.

Please note that each Book is individually made by one of Video4Books' top-notch professional printers. There may be minor differences across different prints of the same order, because we use the latest and highest quality techniques to produce your order quickly so you can get it in your hands. Differences may include slight variance in color fidelity and binding. We do work very hard to keep our products consistent, but small variations are a normal occurence when printing. 

Instructions

We recommend you to contact us prior to returning a Book, as we may be able to offer other options. If returning becomes necessary, please obtain a Return Merchandise Authorization ("RMA") for your Book. In general, you will need to deliver your Book, postage paid, in either its original packaging or in equally protective packaging to the address specified by Customer Service. Before you return your Book, it is your responsibility to backup any video or data you may have stored or preserved on your Book. It is possible that such data will be lost or reformatted, and we will not be responsible for any such damage or loss. Books with defects or shipping damage may be reprinted and reshipped at no charge. 

Store Credit 

We reserve the right to issue store credit (rather than a refund) for Book returned more than 30 days after it was received. 

 

Videocard and ViJournal Product Return Policy 

This Warranty is provided by Video4Books for the Videocard and/or ViJournal product (the "Product").

We warrant the Product against defects in materials and workmanship under ordinary consumer use for only thirty (30) days from the date of original retail purchase. During this warranty period, if a defect arises in the Product, and you follow the instructions for returning the Product, we will, at our option, either (i) repair the Product using either new or refurbished parts, (ii) replace the Product with a new or refurbished Device, or (iii) refund the purchase price of the Product. This limited warranty applies to any repair, replacement part or replacement Product for the remainder of the original warranty period or for ninety days, whichever period is longer. All replaced parts and Products for which a refund is given shall become our property.

This limited warranty applies only to hardware components of the Product that are not subject to accident, misuse, neglect, fire or other external causes, unauthorized use, alterations or repair, or commercial use.

Instructions  

Please contact us for specific instructions about how to obtain a Return Merchandise Authorization ("RMA") for your Product. In general, you will need to deliver your Product, postage paid, in either its original packaging or in equally protective packaging to the address specified by Customer Service. Before you deliver your Product for warranty service, it is your responsibility to backup any video or data you may have stored or preserved on your Product. It is possible that such data will be lost or reformatted during service, and we will not be responsible for any such damage or loss.

Limitations

To the extent permitted by law, the warranty and remedies set forth above are exclusive and in lieu of all other warranties and remedies, and we specifically disclaim all statutory or implied warranties, including, but not limited to, warranties of merchantability, fitness for a particular purpose and against hidden or latent defects. If we cannot lawfully disclaim statutory or implied warranties, then to the extent permitted by law, all such warranties shall be limited in duration to the duration of this express limited warranty and to repair or replacement service as determined by us in our sole discretion. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. 

We are not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or under any other legal theory. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you. 

This limited warranty gives you specific legal rights, and you may have other rights which vary from state to state. 

 

Shipping Policy

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.